What To Do In The Event Of A Claim...

If this is an emergency, please call 911 immediately!

First and foremost — stay calm. The events of any claim, no matter how minor, can be unnerving; becoming overly excited can only worsen the situation.

Deal with the immediate situation:

• Immediately contact the proper authorities, 911 (ambulance, police, fire dept.) as needed. Do not hesitate to use 911, it is better to be safe than sorry.
• Make all possible effort to protect any individuals from personal injury.
• Take necessary measures to protect your property from further damage That is, if involved in an auto accident, turn on your hazard lights. Board up a broken window.
• Comply with the request of proper authorities and truthfully answer any questions. Do not speculate, make blunt admissions or take unnecessary blame.

Gather important information. The information needed for each claim differs to some extent but the following nine items cover the vital areas.

1. What type of claim occurred?
2. When did the event occur?
3. How did the event occur?
4. Where did the event occur?
5. What exactly happened?
6. Were there any witnesses or injured parties?
7. Is there a police or other official report of the incident?
8. Record the names, addresses, and phone numbers of any parties involved in the event.
9. Were there any unique circumstances that lead to the incident?

Frankfort Insurance Claims Hotline

The Frankfort Insurance Claims Hotline is open 24 hours a day, 365 days a year to assist you in the event of a claim. If a claim happens to occur when our staff is unavailable, using the table below, please contact the appropriate insurance company directly regarding your claim.

• Call the company's Claims associate
• Use the links below to go to the company's Web site

Notify Frankfort Insurance

After communicating with the insurance company directly, please also notify Frankfort Insurance as soon as possible so we will be able to assist you:

Phone: (231) 352-9697, Email Us, or stop by: 525 Main St, Frankfort, MI

See our "What to Expect After a Claim" page.

We want to make sure you know what to expect when it comes to a claim, and its impact upon you. So please be sure to see our "What to Expect After a Claim" page.