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First and foremost —
stay calm, and then deal with
the immediate situation:
- Immediately contact the proper authorities,
911 (ambulance, police, fire dept.) as needed. Do not hesitate to use 911, it is
better to be safe than sorry.
- Make all possible effort to protect any
individuals from personal injury.
- Take necessary measures to protect your
property from further damage That is, if involved in an auto accident, turn on your
hazard lights or cover a broken window if at home in a storm.
- Comply with the request of proper authorities
and truthfully answer any questions. Do not speculate, make blunt admissions or take
unnecessary blame.
Gather important information – The information needed for each claim differs
to some extent but recording the Who, What, When and Where is always a good start.
Notify Frankfort Insurance – After
communicating with the insurance company directly, please also notify us (Frankfort
Insurance) as soon as possible so we will be able to assist you:
If a claim happens when
our staff is unavailable, please use the companies Claim Hotlines available
24 hours a day, 365 days a year to assist you.
- Call the company's claims associate, or
- Use the links below to go to the company's
Web site.
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