As the COVID-19 outbreak expands in scope and magnitude, we're actively monitoring the ongoing developments. The health and well-being of our employees, our policyholders, partners and their families are of the utmost importance and we are following all local government and public directives regarding the outbreak.
At this time we are open for business, however our office is closed to visitors. We are encouraging all our policyholders to stay at home and contact us via phone or email to transact any business. In the event that we fully close our office and work remotely, we will post this information on our website and our Facebook page.
We want to reassure you that while we are taking these preventative measures, this is still a business as usual scenario. Due diligence has been put in place to ensure we continue to provide both you the service you have come to expect from us.
Here is our plan to provide you with the support you need:
• Our office will be open to help with Customer Service and Payments over the phone from 9:00 AM - 5:00 PM EST.
• For after hours Customer Service questions, please leave a message on our voicemail and we will assist you when we become available.
• To make a Westfield Insurance payment directly, please click on Westfield Payments and you will be taken to their payment site. If you would rather call in to make a payment please call the Westfield Payment phone line at 1-800-552.
• To make payments to other insurance companies directly, please click on Contact My Company.
We continue to assess the situation on a daily basis in order to maintain business continuity, keep our workforce safe, and determine the necessary communication updates. We appreciate your continued support and patience and also wish that you, your family, and your loved ones stay healthy during these critical and unprecedented times.
At this time we are open for business, however our office is closed to visitors. We are encouraging all our policyholders to stay at home and contact us via phone or email to transact any business. In the event that we fully close our office and work remotely, we will post this information on our website and our Facebook page.
We want to reassure you that while we are taking these preventative measures, this is still a business as usual scenario. Due diligence has been put in place to ensure we continue to provide both you the service you have come to expect from us.
Here is our plan to provide you with the support you need:
• Our office will be open to help with Customer Service and Payments over the phone from 9:00 AM - 5:00 PM EST.
• For after hours Customer Service questions, please leave a message on our voicemail and we will assist you when we become available.
• To make a Westfield Insurance payment directly, please click on Westfield Payments and you will be taken to their payment site. If you would rather call in to make a payment please call the Westfield Payment phone line at 1-800-552.
• To make payments to other insurance companies directly, please click on Contact My Company.
We continue to assess the situation on a daily basis in order to maintain business continuity, keep our workforce safe, and determine the necessary communication updates. We appreciate your continued support and patience and also wish that you, your family, and your loved ones stay healthy during these critical and unprecedented times.
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